A Concierge Contact Center exclusively for Home Care Agencies.
It burns out your staff, drains resources and pulls focus away from what matters most: delivering quality care.
After-hours coverage shouldn't cost you your peace of mind. We saw franchise owners burning out, paying premium rates for mediocre service, or sacrificing family time to stay on-call.
So we built a better solution, one designed by people who truly understand what's at stake when the phone rings at midnight.
In 2024, two Home Care agency owners approached U.S. Direct Hire with a vision: a cost-effective, concierge-level Contact Center staffed by expert schedulers, built specifically to serve Home Helpers agencies.
Each office faced unique challenges: internal coverage drained leadership focus in some, while outsourced models drove up costs and reduced quality in others. These experiences highlighted the need for a dedicated, scalable solution.
After months of collaboration, Care Hub officially launched in April 2025, designed by Home Care agency owners to serve the needs of Home Care agencies nationwide.
Never wonder who is answering tonight. Reliable evening and weekend coverage based on your operating hours and call flow.
Your agency's rules, followed consistently. Dedicated Agents trained in WellSky and Home Practices' Best Practices.
Each weekday morning, real people review, discuss and hand-off the prior night's coverage, so your team can start the day fast.
Privacy-conscious workflows. All Agents are HIPAA-certified and operate within a secure, controlled network to protect client data.
Coverage when your team needs time off, so leadership is not stuck covering the calendar. Daytime coverage for 11 Federal Holidays included at no extra charge.
Reduce the hidden costs of being on-call. Lower burnout, fewer disruptions, and less leadership distraction compared to rotating internal coverage.
Optional à la carte services like car service or daytime coverage available when you need it. Add support when volume spikes.
Know what happened after hours. Detailed reports, AI tools and analytics deliver full transparency into after-hours activity, so you can improve operations.
Welcome & Orientation
We learn your after-hours pain points, call types, escalation rules, and success goals.
Meet the Team
You get introduced to how Care Hub operates and what a normal handoff looks like.
SOP and Tools Alignment
We align scripts, documentation, escalation, and any tools you use to track calls.
Launch and Stabilize
We go live with monitoring, QA, and quick adjustments to match your preferred workflow.
Ongoing support
We review trends, improve scripts, and keep performance consistent as your agency grows.
Owners tell us the biggest win is peace of mind. Calls get handled professionally, and their team finally gets real nights and weekends back.
"On a scale of 1 to 10 with 10 being the best I would give Care Hub a 100."
"Care Hub delivers curated service to our Clients and Caregivers, and best of all, it frees me and my team to focus on growing our business."
"The service we are receiving compared to a rival provider is night and day. The Care Hub team truly understands our Caregivers & Patients."
"USDH has had a monumental impact on our operations with Care Hub and our remote HR Recruiters. I'm forever grateful."
